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In 2016, the Ash Center for Democratic Governance and Innovation at Harvard Kennedy School received funding from the Laura and John Arnold Foundation to launch the Operational Excellence in Government Project. The purpose of the project is to identify and celebrate operational efficiency successes across state and local government, and to foster a community of practice around operational excellence. Our goal is to reduce the cost of identifying opportunities for efficiency and cost savings across all layers of government, and to accelerate the transfer and deployment of these successful cases.

We hope that the highlighted insights and recommendations, gleaned from existing reports and compiled across topics, empower governments to build capacity, improve operations, and carry out successful efficiency initiatives. We hope this will generate significant value for taxpayers across the nation.

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